Frequently Asked Questions
The Onyx Collection comprises manufactured shower bases, wall panels, lavatories, trim, and accessories. Products are made-to-order with a lifetime guarantee.
We love that Onyx products are easy to clean. Most household cleaners, including white vinegar, are effective. Please avoid using abrasive cleaners like Soft Scrub, Comet, or Magic Eraser because they can damage the surface. Surface protectants will prevent water spots from forming and make cleaning even easier.
Our showroom is open 9-5, Monday-Friday. We will happily accommodate you if you want to visit the showroom after hours.
This always depends on the project. For complete remodels using materials from The Onyx Collection, the lead time can be around 2-3 months from ordering to delivery. Once we have the materials, the installation process can range from two days to two weeks, depending on the scope of the remodel.
At Chapman Custom Baths, we love solid surface showers. They are easy to clean, durable and long-lasting, resist moisture and mold, and are available in versatile designs for a truly custom shower. With seamless installation, solid surface showers look better and are easier to maintain.
While we do not offer painting, we can connect you with a known and trusted painter.
Yes, we can install new and replacement shower doors on existing showers.
In our opinion, the answer is simple! Only if you want one. When making design decisions about your home, the right choices enhance your lifestyle. It is your house, so anything you decide to renovate should improve your daily living. If you don’t want a bathtub, why keep it?
No, all of our work is done by in-house employees of Chapman Custom Baths!
Yes, we frequently install showers in areas where there are existing windows! We are able to trim out your window with the Onyx material and waterproof around it!
We warranty our craftsmanship for a year while the Onyx material has a “Guaranteed Forever” warranty as do our plumbing fixtures.
63% of The Onyx Collection material is a hydrate crystal–Al2O3+3H2O. Alumina is also the main ingredient in Corian and all “solid surface” products. The main ingredient in our product is (alumina trihydrate). Our other 37% is a special polyester resin that The Onyx Collection has developed over the last 30 plus years.
Our resin does not contain any urea formaldehyde.