Chapman Custom Baths utilizes only the best materials for its clients by working with them to determine the best selection for a particular project. The Onyx Collection (solid surface) products were handpicked by the Chapman Custom Baths team for superior quality and guarantees. Learn about Chapman Custom Baths' 4-step process to ensure success, quality, & satisfaction for each and every customer.
Step 1
Quoting & Designing a Project
The project begins when the customer requests a quote. ​Chapman Custom Baths then begins the process of determining what the customer wants, what they need, and what else would be complementary to the overall project. The customers looking for a new shower enclosure may also be interested in a beautiful vanity to match, for example.
At Chapman Custom Baths, it's recommended that customers select a standard product from The Onyx Collection as opposed to custom-built solutions. All of The Onyx Collections' products, such as wall panels, shower bases, accessories, and lavatories, have dozens upon dozens of standard designs that fit almost every bathroom's specifications. Be sure to take a look at those before
requesting a custom bathroom. And, don't forget, that Chapman Custom Baths offers 60 different gloss finishes and almost 20 different matte finishes for all of their products through The Onyx Collection. Looking through the standard solutions will help make each bathroom remodeling project be as cost-effective as possible.
Step 3
Construction & Installation
After ordering, product generally takes 3-5 weeks to be delivered, at which point Chapman Custom Baths will work with the customer to schedule a time to begin construction. During the summer months, scheduling becomes tighter due to the busier remodel & construction season. Working with Chapman Custom Baths, though, comes with a series of guarantees. The first guarantee is that Chapman Custom Baths will never start a project before all of the product has been delivered so that quality can be checked and double-checked before installation.
Chapman Custom Baths' second guarantee is that the team will put 100% focus towards your project until it's finished. Chapman Custom Baths never starts two projects at once, thereby ensuring quality control. Day in and day out, remodel quality is the #1 goal.
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In order to further ensure each project's quality, Chapman Custom Baths oversees the project and the installation of all The Onyx Collection products. The team will work with the installers, contractors, or builders to make sure the quoted project is followed properly from start to finish. Finally, Chapman Custom Baths will provide a run-down of all the products that the customer purchased after the remodel's completion.
